Welcome to Adrasos. We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process and disclose your information, including personal data, in the context of your access and use of our services. This policy is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or GDPR), and other applicable data protection laws.
We collect different types of information in connection with the services we provide, including:
Name and Surname: To uniquely identify you.
Date of Birth: To verify majority age and for security purposes.
Identification Document (when legally required or necessary): For identity verification processes, fraud prevention and compliance with legal obligations.
Email: For primary communication, notifications and account recovery.
Phone: For urgent communications, two-factor verification and customer service.
Country of Residence: To determine applicable legal jurisdiction and personalize services.
Complete Address (Street, number, city, state/province, postal code): For shipping physical products or documents.
Complement (Additional address information): To ensure delivery accuracy.
Information about device and usage. Described in our [Link]Cookie Policy.
We process your personal data for the following purposes and under the following legal bases:
1. For the provision and management of our services.
2. For identity verification and fraud prevention.
3. For customer service and help form management. By submitting a help form, you explicitly consent to the processing of the data provided for the resolution of your case.
4. For compliance with our legal and regulatory obligations.
5. To send you marketing and promotional communications (with your prior consent).
When using our help forms or any other communication channel, you agree to provide truthful information and not to impersonate third parties. If you provide us with personal information about another person, you represent and warrant that you have the legal authority to do so and that you have obtained all necessary consents from such person to share their information with us for the purposes described in this policy. Submission of third party information without their consent is a violation of our Terms of Service and may result in suspension of your account and legal action.
The Adrasos administration team will treat the information provided in help forms with the strictest confidentiality and exclusively for the management and resolution of the case presented. In situations requiring verification of a victim's identity to prevent fraud or abuse, we may request the creation of temporary or permanent user credentials, always ensuring that the affected person is informed and gives their consent.
We will not share your personal data with third parties, except in the following circumstances:
Service providers: We may share your information with third parties that provide us with services, such as payment processing, data analytics, email services and web hosting. These providers only have access to the data necessary to perform their functions and are required to protect it.
Law compliance: We may disclose your information if required by law or in response to valid requests from public authorities.
Business transfers: In the event of a merger, acquisition or sale of assets, your personal data may be transferred.
Your personal data may be transferred and processed in countries outside the European Economic Area (EEA). In such cases, we will ensure that the transfer is made in accordance with the GDPR, using mechanisms such as the European Commission's Standard Contractual Clauses or ensuring that the recipient country offers an adequate level of data protection.
Under the GDPR, you have the following rights:
Right of access: To request a copy of your personal data.
Right of rectification: To request correction of inaccurate data.
Right of erasure ("right to be forgotten"): To request deletion of your data.
Right to restriction of processing: To request that processing of your data be restricted.
Right to data portability: To receive your data in a structured format and to transmit it to another controller.
Right of objection: To object to the processing of your data.
Right not to be subject to automated individual decisions.
To exercise these rights, you can contact us through the contact details provided in section 2.
We have implemented technical and organizational security measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure or accidental or unlawful access.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including our legal and reporting obligations.
We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
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